Terms & Conditions



If you wish to cancel your order you can notify us by email to hello@naturalherbremedies.com or call +44 (0)7775 155105. This has to be done before we have packed or dispatched the goods to you. If your goods have already been dispatched, you can return the goods in accordance with our Returns Policy.

By exercising your right to cancel you are required to return the goods to Natural Herb Remedies. If you fail to return the goods Natural Herb Remedies we reserve the right to deduct any costs incurred by retrieving the goods from you.

Distance Selling Regulations

In accordance with the Distance Selling Regulations you have the right to cancel your order within 14 days. This 14-day period commences the day after the goods have been received. If you wish to cancel your order under these regulations this must be received in writing either by email or letter. We cannot accept cancellations by telephone. Under these regulations Natural Herb Remedies must receive all goods within 14 days. All goods returned are at your expense. Goods must be unopened, unused, in re-sellable condition and in original manufacturers packaging.

These Terms and Conditions do not affect your statutory rights as a customer.

Ordering From Us

As part of our checkout process you will be given the opportunity to check your order and to correct any errors. An order acknowledgement detailing the products you have ordered and the delivery address entered will be sent to your email address. Please check this acknowledgment as we are not liable for any errors you may make when ordering items through our website.

We may refuse to accept an order where goods are not available or in stock at Natural Herb Remedies, or if we cannot obtain authorisation for your payment.


We will not be held liable for any loss caused by you entering your address incorrectly into the website or failing to collect a parcel within the courier’s timeframe.

We make every effort to deliver the goods as soon as possible after your order has been accepted. However, Natural Herb Remedies will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to, or loss of, the item passes to you.

Medical Claims

Natural Herb Remedies takes no responsibility for how you use the information provided. Information on this website is presented as a collection of natural remedies and as an aid in understanding their use. It is not intended to replace or supersede professional consultation or treatment and no guarantee can be given as to the efficacy or appropriateness of a remedy in an individual case without professional advice.

You must consult with your doctor or qualified practitioner before starting any new treatment or if you have any pre-existing medical conditions.


Permission to reprint or digitally reproduce any page from Natural Herb Remedies website, text, logos or graphics for any other purpose is restricted, unless prior consent has been given by Natural Herb Remedies.

Our Right to Amendment

Natural Herb Remedies reserves the right to change any of the terms and conditions at any time without notice.


For our Returns Policy for UK and non-UK customers, please click here